Mortgage website help desk: ask Trove.
Answers for clients and shoppers about onboarding, changes, domains, billing, forms and the AI Engine. Can't find it? Search the whole shop or contact support.
Help desk
Help desk questions
Pick a question on the left; the answer opens on the right. On a phone, tap to expand.
01What do I need to prepare before onboarding?
Your NMLS ID and company NMLS, the states you are licensed in, the loan programs you offer, a headshot, your logo if you have one, your preferred domain, and links to any review profiles. Rough is fine; we refine it on the call.
02How do I request changes after launch?
Email support or use your client login with the page address and the change. Changes count toward your plan's monthly revision rounds; most are done within two business days.
03What counts as one revision round?
A batch of changes sent together, for example "update three paragraphs and swap two photos". Sending them together keeps things fast.
04Can I use my existing domain?
Yes. We will give you the DNS records to add, or do it for you if you share registrar access securely. Your domain always stays in your name.
05Do you provide domain email?
We can set up email on your domain with a provider of your choice as the domain email + dns setup add-on ($69 one-time). Mailbox fees are paid to that provider.
06Where do form submissions go?
To your email and, on plans with the CRM, into your pipeline with the page and campaign source attached.
07How do I add or remove a loan officer?
Send the LO's details (or departure) to support. New LO pages are live within a few business days; removed pages redirect to the team page.
08What happens if my NMLS details change?
Tell us right away. We update every page and the schema at once, because they come from one data file.
09How do I pause the AI Engine?
Ask support or use your dashboard to pause any channel. Calls and messages then go to your normal voicemail or inbox.
10Can I see what the AI said to someone?
Yes. Every conversation, call summary and booking is on the contact's record in the CRM.
11When am I billed?
The first invoice covers the launch fee and first period. After that you are billed monthly or yearly on the same date.
12How do I update my card?
Use the link on any invoice email, or ask support for a new one.
13Is my site backed up?
Yes. Every version of your site is stored, so we can roll back a change quickly.
14What are your support hours?
Monday to Friday during the hours on the contact page (Chicago time). Enquiries received after hours are answered the next business morning.
15How do I report a broken page or form?
Contact support with the page address and what happened. Broken forms are treated as urgent.
16Can I get my content if I leave?
Yes. We export your pages, posts and images on request and help point your domain to your new provider.
